There is a major policy imperative to make buildings perform radically better and much more sustainably. It will be impossible to meet these expectations reliably unless the service given by the construction industry also changes, with more focus on actual performance in use. Soft Landings is a process that can help this to happen: when formulating the brief, during design and construction, and especially before and after handover. Soft Landings can be used with any procurement system, and for all types of building work, including new construction, refurbishment and alteration.

The case studies outlined in this report tested the applicability of the Soft Landings Framework on school projects in progress, and on schools that had recently been completed and occupied. The results are encouraging.

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