Notes that every operation and maintenance organisation striving to improve their business must understand how they are performing with regard to predetermined objectives, action plans and targets. Audits make this possible. 

Presents an Application Guide based on BSRIA research evaluating the requirements for auditing the building service operation and maintenance process. Provides guidance to facilities maintenance managers and auditors on the importance of auditing, different methods of auditing and how to set up the audit process. 

Supplies a Tool Kit which outlines the key functions that should be audited and includes check lists of audit items.