BSRIA guide and toolkit which can help you improve the way your organisation works and the way you deal with your customers and suppliers. The guide contains 13 tools that businesses should use to improve their customer-supplier relationships. Linked to the case studies, the tools can save money, time and effort by challenging the way the businesses work and suggesting different ways this can be improved. The tools are designed to be self-contained, with their own introductions, methodologies, checklists or pro-formas. By using this guide and the tools contained within it, any specialist-engineering organisation can improve its customer-supplier relationships and thereby enhance its efficiency and effectiveness.